RETURNS & REFUNDS
- Returns to be lodged within 14 days of receiving goods.
- Please contact us via email to initiate a return: hello@scarletbegonia.com
- for returns the product needs to be unworn, with all tags in place, where applicable hygiene stickers in place, free from odours, smoke smell, hair, dust etc.
- Customer is responsible for item(s) until received and signed for by Scarlet Begonia
- Shipping costs (unless otherwise approved by Scarlet Begonia ) is the responsibility of the customer.
- Our products carry a 4 week warranty from date of customer receiving item(s), if in the unlikely event you receive a defective product we ask that you make immediate contact with us. The complaint will be assessed on a case to case basis and a reasonable solution will be provided on a timely basis, this may include a refund or a replacement product.
- Products damaged by not following our garment care instructions will not be refunded.
- Gift cards can not be returned for refund.
- Gift Cards that are used to purchase products that are returned, will be credited back to the Gift card for future purchase.
- Refunds will be made back to the original payment method made by customer, this process will take 3-5 days from Scarlet Begonia receiving the returned product.
- delivery fees, taxes, and duties paid by customer are not refundable.
- Customer will be notified by Scarlet Begonia once refund has been approved.
EXCHANGES:
- Exchanges will be fulfilled within 4 business days of Scarlet Begonia receiving returned time.
- Desired exchange needs to be exactly specified via email: hello@scarletbegonia.com
- Desired Exchange are subject to availability
- Scarlet Begonia covers shipping of new product
- Additional items added to your exchanged order will attract standard shipping rates
- For any questions please reach out to our designated Watts App help line
